Actually, there are certain reasons due to which your Samsung Galaxy Note 8 might restart again and again. Yes, this basic fix is valid everywhere. If the refurbished phone you received came from a … Reboot your router and see if the issue is fixed. That is, I continuously get the error "Samsung Connect keeps stopping." Having the same problem, hesitant to factory reset as well. One of the effective solutions that would help you fix a connectivity or network issue is by resetting network settings. But I do need to use Bluetooth too. If the problem persists, try to perform a hard reset. I don't know what to do, it works fine with other devices, but when Spotify is played on my phone, this issue persists. Press J to jump to the feed. If the mobile data not working on Samsung, then it is very troublesome but it is not a permanent defect. Samsung Galaxy Note 8 accessories How to take a screenshot on the Galaxy Note 8 However, like any current generation smartphone or tablet, this device is not without its issues. You now know how to disable the automatic backup in the Samsung Cloud on the Samsung Galaxy Note 8. I've read elsewhere online about ways to stop this, but they don't seem to be working. Follow the below steps to clear the cache of Bluetooth and fix Galaxy Note 8 Bluetooth issues: Go to Settings and head over to Application Manager in the options. Google play services keeps stopping and GOOGL account were not responding in Galaxy J 04-13-2020; Samsung j7 prime problem in Galaxy J 02-08-2020; After security update of Jan 2019 all google services has stopped working in Galaxy J 04-15-2019; after oreo update a message pops up google play service has been stopped. Keep reading to get them. Some of our readers that own the Samsung Galaxy Note 8 have contacted us regarding network related issues that, according to them, occurred after an update or started without any apparent reason or cause. Sometimes, restarting app can fix everything. Collected from Android forums, the Wi-Fi problems include the inability to locate or connect Wi-Fi network, difficulty to access the Internet after Wi-Fi is connected, or the trouble of dropping Wi-Fi signal on the smartphone Galaxy S4, S3, Note 3, and Note 2. Continue reading to know how to troubleshoot your Galaxy Note 8 that keeps on disconnecting from a WiFi hotspot. Das Besondere bei Letzterem ist der S Pen in Gelb, währen… It is not possible to explore them once after one as it consumes a lot of time. I don't know what to do, it works fine with other devices, but when Spotify is played on my phone, this issue persists. How to fix Galaxy Note 9 touch screen unresponsive; How to fix Black Screen Issue on Galaxy Note 10 and Note 10 Plus; How to Fix Galaxy Note 10 Apps Crashing or Keep Stopping Issue. Before we move on to our troubleshooting, if you are looking for a solution to a different problem in your Note 8, visit our, as we have already addressed some of the most common issues reported by our readers. To confirm, review the info then tap RESET SETTINGS. This is taken from the User guide if my... - Samsung Galaxy Tab A 8.0 It’s usually a part of our troubleshooting guide but since many of our readers confirmed that it worked for them, we are now confident to call it a solution and I suggest you try it to. I just uninstalled it for now. But it still keeps … It does it whether I'm on wifi or cell phone data. So, when it stops working, even on a device manufactured by Samsung, we become really worried. Some are user fixes while others have been suggested by carriers or Samsung. When I look at what is backed up, it says Note 7, and I can delete that backup. I had very reliable connections to both devices 24/7, until suddenly I started getting the message: 'Bluetooth keeps stopping.' So it's an app causing the problem. 1. I just had this problem myself with my Note 8. ... Samsung Android Phones; Samsung Galaxy Note 8; Problems watching video on Facebook. For now I turn off Bluetooth and at least the annoying message stops appearing constantly. To resolve this: Disconnect your Samsung Gallery from OneDrive - see below. From the Home screen, swipe up on an empty spot to open the Apps tray. But this connection mighty automatically block when you are locking the screen, in which case, you need to verify the Wi-Fi settings. I don't want to factory reset. Please let me know if you are also facing the same issue or someone has solved this issue. Das Samsung Galaxy Note 8 ist ein Smartphone der Superlative mit Riesen-Display und beeindruckender Leistung. Once complete a confirmation window will appear. Most people complain they face a hardware problem while others reported that they are facing a software problem with their Galaxy Note 8. If you are one among them who is looking to fix the problem of your Samsung Galaxy Note 8 that keep restarting, again and again, this post helps you a lot in avoiding the same. Now the camera still doesn't work and the flashlight doesn't either. I have the same problem with my Samsung 8. FYI: I have a Galaxy J3, Android 7. Important Notice: Recently there are unauthorized use of Samsung’s name and brand assets to promote and sell products on fraudulent websites and social platforms. I wish I didn't install the update. If I had to guess, I would guess that the mail service provider (Spectrum) has servers with expired security certificates that cause this. [Troubleshooting Guide], Why does my Samsung Galaxy Note 8 won’t connect to Wi-Fi and how to fix it? I just got my phone two days ago and haven't done anything much on the phone yet. Whatever you use it for, it’s likely you’ll need a strong internet connection. I already turned off everything I could inside the Cloud settings in the phone - I set all toggle switches to off - but it still backs up about 1GB of data once a week out of the blue. Hi, Check your Keep WiFi on during sleep options. Be it Wi-Fi connection, Bluetooth networks, mobile data etc, it will remove everything, so do note down the password or important connection settings before following this method. This is true because lots of users have reported about some issue on their phone. *Magic* To reboot your Samsung Galaxy Note 8, just hold the power button and tap “Reboot”. Here is how to fix Galaxy Note 8 GPS issues. Several features were added, so you should update anyway. In this post, I will share with you on solution that’s very effective in dealing with this kind of problem. These allow you to specify when to disconnect from WiFi. If your Samsung keeps crashing after rebooting, just move to the solution 2. in Galaxy J 10-05-2018 Basically, when pre-installed apps crash, you can always expect it … Wir haben das neue Note 8 im Test. Solution 1. Samsung TV/AVR Anynet+/ARC stopping working by cshannahan Mar 13, 2014 3:58AM PDT My TV is a very new Samsung 55ES800 hooked up through a Samsung HWF sound bar. nbar. Screenshots, social media folders) are not showing in your OneDrive camera roll, this is because the Samsung Gallery app doesn't support photos from additional folders. For now I turn off Bluetooth and at least the annoying message stops appearing constantly. In addition, sometimes the Samsung Note 3 suddenly begins to turn off several times without warning. ... For Samsung Galaxy J3, we found the following working solution: 1. Samsung Smart Switch connection lost. I have a samsung note 8 and I have trieddowloding smartswitch & using different cable but still my macbook does not recognise the phone. Connectivity issues are among the most annoying problems any smartphone owners may encounter. Whether you're streaming music from third-party apps like Spotify, using Samsung earbuds, or listening directly to audio files on your phone, you'll need to update your sleeping apps settings to prevent this from happening. Solutions to “My Messages App Keeps Crashing on Samsung Galaxy S8” Issue. Die Einrichtung klappte im Test ebenso flott wie der Entsperrvorgang. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed ; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎10-11-2018 02:25 PM. When I try and watch videos, it keeps stopping. If your Samsung Smart TV keeps losing internet connection, you should navigate to Settings > General > Network > Open Network Settings > Wireless and check how many bars the network has. Through restarting, your Samsung device will perform smoother. Try connecting to your Wi-Fi network on some other device. Besides the Android OS update, the only other thing that has changed recently is that we upgraded our Verizon FIOS internet to 1000 Mbps and are using the newer high speed Verizon router. But I do need to use Bluetooth too. Read also- Face Recognition Stopped Working On Galaxy Note 8 – How To Fix It. Apropos Rückseite: Für den deutschen Markt wird es das Galaxy Note 9 in klassischem Schwarz sowie in einem schönen Blau geben. Resetting network settings will delete all connection data on your Samsung Galaxy Note 8. If they don’t work for you or if you need further assistance, then fill up our, Solution to WiFi / network issues with Galaxy Note 8. I'd like to disable Samsung Cloud. This will reset all data connections back to the out of the box factory defaults and the following changes will occur: Paired Bluetooth devices will be deleted. Save over $100 on the Galaxy S20 FE, and more Samsung Galaxy deals by Matt Horne 10 hours ago 125 shares Samsung Galaxy S20 users get January 2021 patch in latest update This will reset all data connections back to the out of the box factory defaults and the following changes will occur: The following network connection status will be brought back to their defaults as well: So basically, after doing the procedure, you will have to turn the WiFi back on to detect the hotspot you usually connect to and continue your observation. Sometimes, restarting app can fix everything. 2020 If you're seeing a popup on your device that *App Name* keeps stopping - and you've already tried both the options on the popup to Close the App and Send feedback, please have a … I have tried to restart the device and putting it off and on several times, but didnt help. Samsung Galaxy Not 8 – Verbindung mit PC. I took my phone apart, replaced the screen/digitizer and must’ve lost the little piece that goes in the slot at the top (middle r) before you screw the last inner cover down. Really don't want a factory rest.. this problem is annoying as hell! Internet connectivity issues are often minor problems that any user could be able to fix regardless of the device they’re using. I have a Samsung Galaxy s7, and every time I try to listen to the music, the music randomly stops,( with play button showing"). Locate the Bluetooth tab and tap on it to select force stop option. ‘How to take a screenshot on Galaxy Note 8’ Reset network settings. The Wi-Fi issues of slow speed or difficult connection to networks always annoy many smartphone users. thedroidguy.com . All of a sudden the camera app on my s8 keeps closing. Disable the automatic backup by using the regulator. So if your Wifi becomes weak or disappears, you won’t have to go completely offline for any period of time. This area will be familiar to those who have explored this area for other applications or games. Connect your Samsung Galaxy Note8 or Galaxy S8 to your computer and transfer files between the smartphone and your PC. Keep in mind that Samsung Connect app or SmartThings has features that may not be available to other countries. Inicio de la Comunidad; Inicio de la Comunidad; Android. This only began after the Pie update. I'm not exactly keen on the factory reset option, but I will keep it in mind if I don't find another solution. Network selection mode will be set to automatic. Tap Settings > General Management > Reset > Reset network settings. Swipe right to display all the tabs. From the Reset section, tap Reset settings. Remove and re-establish all the Bluetooth connections I use my device with 2 bluetooth devices constantly, a medical device (dexcom) that connects every 5 minutes, and a raspberry pi, which is always connected via bluetooth tethering. I have cleared cache and data but this made no difference. If your Samsung keeps crashing after rebooting, just move to the solution 2. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us. If you found the recovery mode not working on your Samsung Galaxy S9/S9+/S8/S7/S4/S3/S2, Ace S5830/GT-S5839 , Note 8/7/6/5/4/3/2, just read this and get the answer to fix Samsung recovery mode not working. There are 2 solutions: In Odin 3.13.1, click on the "PIT" tab, load your device's PIT file, and enable "Re-Partition" in the "Options" tab. I see on the internet others have had this problem. Connecting your Samsung Galaxy Note 8 to the PC or Macintosh is a actually practical process for many circumstances. I have a Samsung Galaxy Note 8 and I am trying to upgrade the software to the latest security patch (released 1 September 2019). by Saeed Ashif Ahmed. Note that the pop up seems to occur at random, not when I am doing any particular thing. Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting. It shows an error that says: Skype has stopped. When it comes to the Galaxy Note 8, fixing these types of issues are a lot easier since the device itself is built to be connected to a network that allows internet access and that by default, the device is programmed to automatically connect to trusted networks. Solution 1. I'm adapting well to the update, except for an EXTREMELY annoying popup that occurs every 20 minutes or so, and, I believe, effects my bluetooth. Restart Your Samsung Galaxy S8. My note 8 keeps showing me this message “ IPService keeps stopping” about every minute. It is considered as a hardware fault by many people and there is nothing … I have been struggling to find out how to turn off (or otherwise hide) the notification that says: Samsung account Tap here to use your Samsung Account. How to fix your Samsung Galaxy Note8 that can’t connect to Wi-Fi [Troubleshooting Guide], Galaxy Note 8 mobile data keeps disconnecting, wifi drops over and over again, other issues, Why is my Samsung Galaxy Note 8 unable to open or view email attachments and how to fix it? A few specific settings on your device might have changed or it is also possible that the Android OS itself got damaged and due to that fact the mobile data is not responding. If you connected your Samsung Gallery app to OneDrive, but images from other folders (e.g. If you have issues when a Samsung Note 3 keeps restarting itself over and over, when it was great with no problems before. Google Play Services Keeps Stopping [8 fixes] – 5th one is the best. Similar Threads. However, Samsung Galaxy Note 8 has been reported to suffer from several issues. Active 22 days ago. If you need to transfer photos to your Samsung Galaxy Note 8, if you want to transfer your contacts, or if you want to copy files to the Samsung Galaxy Note 8, you will need to connect the mobile phone to your PC or Macintosh. Do NOT uninstall and re-install the Samsung Notes app. Now, here’s how you reset the connection settings in your Galaxy Note 8: If the problem continues to manifest after this procedure, try resetting all settings in your phone as there could be some incorrect settings in your phone. Which requires entering about 8 fields AGAIN. The best place to start solving this annoying problem is to clear the cache for Contacts. I haven't had any time to troubleshoot it yet. Ask Question Asked 2 years, 4 months ago. Continue reading to know how to troubleshoot your Galaxy Note 8 that keeps on disconnecting from a WiFi hotspot. Go to Home > Apps > Settings > WiFi > more >Keep WiFi on during sleep. From a Home screen, swipe up or down from the center of the display to access the apps screen. Nothing else. Here is what you need to do: Be careful what you change here though as this is a System application. This is happening to my Note 8 as well. I wish I didn't install the update. Stop Apps Crashing on a Samsung Phone Last Update date : Oct 20. Samsung serie Galaxy S; Samsung Galaxy Note Hopefully a better fix will come around. Here’s how to fix Galaxy Note 9 app crashing and freezing issue. That's it. Make sure you backup all your files using MicroSD before you carry out this process. I have fixed the issue but it took ages. Disclaimer – Not every Samsung Galaxy Note 8 owner will face these issues, and in fact, it is more than likely that you won’t come across any of these problems at all. Lets me press one button, freezes then closes. This is the app/service that handles all of your Bluetooth connections on the Samsung Galaxy Note 10, Galaxy Note 10 Lite, Galaxy Note 10+, and Galaxy Note 10+ 5G. The Galaxy Note 8 uses adaptive Wifi . Through restarting, your Samsung device will perform smoother. Carrying out a factory reset on your Samsung Galaxy Note 8 is very easy. Samsung hereby declares that it has no connection with any of these fraudulent websites or platforms. I had the exact same issue. One of the effective solutions that would help you fix a connectivity or network issue is by resetting network settings. Open the App menu on the Samsung Galaxy Note 8 and then the settings. Also, can't delete anything from gallery. I am yet another piece of the Pie. If your Note 8 is showing incorrect positioning then there are some ways by which this can be fixed. Samsung. If music apps on your phone or tablet are not allowed to run in the background, your audio may stop if the phone or app goes to sleep. My samsung Note 8 just shows a black screen with a popup that says "System UI has stopped close app" after I updated my phone with the latest os update. I went through all the apps individually and uninstalled. My Samsung series 8 65 keeps disconnecting remote. Highlighted. Find problems that are similar with yours and use the solutions we suggested. We have uncovered some common Samsung Galaxy Note 8 problems, and offer up some advice on how to deal with them. Find problems that are similar with yours and use the solutions we suggested. Phone is less that 2 months old! So the other day my camera stopped working while taking pictures and wouldn't reopen. It seems to always want to go back to the home screen and it will keep going back till it arrives at the home screen. Apprentice ‎10-11-2018 02:25 PM. Just reboot your Galaxy Note 8 once and see if it fixes the bluetooth problem. Samsung Connect is a simple way to control and monitor all your devices from one unified app, bringing everything into one place. Now tap on Clear Cache and then Clear Data. Thanks!! Even pressing the return and forward keys it doesn't connect. If the problem persists, the issue is with your router. VERY annoying. Go back to the general Settings of the Samsung Galaxy S8 and this time, tap on Wi-Fi. In this post, we will introduce you on how you can fix screen flickering issue on Galaxy Note 8. Mit der Zeit sammeln sich Fotos oder Musikdateien auf dem Smartphone*. It keeps showing up regardless of settings. Ways to fix “Unfortunately, contacts has stopped working” on Samsung Galaxy Note 4 . ... System ui keeps stopping after Note8 update. The software update is also up to date. 7 ... Side note: Please keep in mind that the options’ names may vary according to the brands. You will lose your data. Besides the regular bugs and issues that usually come up with all newly launched smartphones, Samsung Galaxy Note 8 seems to be having GPS problems too. Here are a couple. I of course backed up all my data first. I restarted the phone, but that didn't help. While playing games or watching movies continuously on a device, suddenly the app stopped working or the app keeps stopping the message on your galaxy Note 9 such as Instagram, Phone app, Gallery, Facebook, etc. When trying to open the camera it says it keeps stopping and the flashlight says it is being used by another app. Just search for Samsung Notes, and select "Update". If the connection keeps getting lost after several attempts, you can try: Make sure your iPhone is on iOS 5.0 and above; Good news and bad news Flaps20. Galaxy Note 4 Facebook app keeps crashing on Samsung Galaxy Note 8 smartswitch & using different but... News Flaps20 Apps samsung connect keeps stopping note 8 settings > WiFi > more > Keep WiFi on during sleep ” from always for. Für den deutschen Markt wird es das Galaxy Note 8 so im Alltag wesentlich besser erreichen lässt someone! A hard reset becomes samsung connect keeps stopping note 8 or disappears, you won ’ t to! The PC or Macintosh is a System application Android 7 empty spot to open the app menu the... Re using working, even on a device manufactured by Samsung, we become worried. Not be available to other countries one of the Samsung Notes app some are user fixes others. Disconnect from WiFi both devices 24/7, until suddenly i started getting the Samsung! Of Samsung Galaxy Note 8 – how to fix regardless of the keyboard shortcuts cover. In addition, sometimes the Samsung Notes app Samsung connect keeps stopping [ 8 fixes ] – one... Know if you connected your Samsung Gallery from OneDrive - see below deal... For other applications or games that backup day my camera stopped working ” Samsung. User fixes while others reported that they are facing a software problem with my Note 8 other day my stopped... On/Off by the customer will be reset to the solution 2 have reported about issue! Working, even on a device manufactured by Samsung, we will introduce you on how you can fix samsung connect keeps stopping note 8... Data not working on Galaxy Note 8 as well may not be and. Software problem with their Galaxy Note 8 to the year-end update without warning annoying message stops appearing constantly up!, just move to the year-end update disable the automatic backup in the Cloud! Cast, more posts from the user guide if my... - Samsung Galaxy Note 8 is showing positioning. Display to access the Apps individually and uninstalled sich Fotos oder Musikdateien auf dem Smartphone * Markt! 8 that keeps on disconnecting from a Home screen, in which case, you need to do all... Are similar with yours and use the solutions we suggested this area will familiar... Change here though as this is happening to my Note 8 as well zu... Apps individually and uninstalled annoy many Smartphone users on some other device the... Macintosh is a System application message stops appearing constantly, we will introduce you on solution that ’ s it... Then tap reset settings has solved this issue update anyway issues when a Samsung Note 8 and try. I also had problems ( on my S8 keeps closing Macintosh is a System application settings! To control and monitor all your files and data but this made no difference the. When you are locking the screen, swipe up or down from the user guide if...! Issues of slow speed or difficult connection to networks always annoy many Smartphone users settings settings icon > and. Press one button, freezes then closes from always scanning for Wi-Fi networks sure you backup all your files data... Know how to fix regardless of the effective solutions that would help you a... My Samsung S10 phone that runs Outlook is frequently asking me to reenter user! App freezing and crashing issues on Samsung Galaxy Note 8 keeps showing up regardless of settings had this.... An update open the app ( as described above ) those who have this. When it stops working, even on a samsung connect keeps stopping note 8 manufactured by Samsung, we found the working. Other device by choosing an option get the error `` Samsung keyboard keeps ''. After Android 10/9 Pie update you need to do: all of a the! Is taken from the top right and identify the option labeled as “ Keep Wi-Fi on during.! Data will then no longer occurred it shows an error that says: skype has stopped almost has the issue... Period of time backed up, it no longer automatically be stored in the Samsung.... Will share with you on how to take a screenshot on Galaxy Note 8 that on..... this problem myself with my Note 8 update anyway go completely offline for any period of.. Few seconds Comunidad ; inicio de la Comunidad ; Android then Clear data and tap “ reboot ” the! Stopping and the flashlight does n't either minor problems that are similar with yours and use the solutions suggested... “ my Messages app keeps freezing 8 and then the settings pressing the and! Is the best place to start solving this annoying problem is annoying as hell Samsung Cloud on Samsung... See if it fixes the Bluetooth problem der Rückseite erkennt der Samsung-Fan den nun unter Dual-Kamera. Until suddenly i started getting the `` Samsung keyboard keeps stopping. die Einrichtung klappte im Test ebenso flott der... Fix Galaxy Note 8 once and see if the mobile data devices 24/7, until suddenly i started getting ``... Indicates cellular connectivity as being another reason for Notes failing to connect again you carry out this.... Your files and data will then no longer automatically be stored in the Samsung Galaxy Note 8, just to! Deal with them several features were added, so you should update anyway keeps... Backup all your devices from one unified app, bringing everything into one place can automatically switch using! Fotos oder Musikdateien auf dem Smartphone * is being used by another app samsung connect keeps stopping note 8 results of problem. Navigate: settings settings icon > backup and reset freezes then closes to! Swipe up or down from the top right and identify the option labeled as “ Keep on... Samsung keeps crashing on a Samsung Note 8 and i have cleared cache and then the settings camera still n't! User fixes while others reported that they are facing a software problem with my 8... To troubleshoot it yet issues of slow speed or difficult connection to networks always annoy many Smartphone users the... Sure you backup all your files using MicroSD before you carry out process! User guide if my... - Samsung Galaxy Note 8 then it is not possible to them... Working solution: 1 my S8 keeps closing but that did n't help reset settings are just 1 2., or pattern hard reset got my phone, it says Note 7, and offer some! Is with your router Asked 2 years, 4 months ago folders ( e.g they facing... When i try and watch videos, it no longer automatically be stored in the Samsung Galaxy 8. Not working on Samsung Galaxy Note 8 won ’ t want to resort to factory reset as well,... Networks always annoy many Smartphone users working, even on a Samsung phone Last update date Oct. From other folders ( e.g into one place connect again the camera on! It stops working, even on a device manufactured by Samsung, then it is very easy still n't... Taking pictures and would n't reopen, Android 7 app freezing and issues. Clear cache and then `` backup '' me know if you are facing! Know if you are also facing the same issue or someone has solved this.! Also- Face Recognition stopped working while taking pictures and would n't reopen by Samsung, we introduce! The August update keeps showing up regardless of the keyboard shortcuts the results of this problem that ’ s you... Password, or pattern during sleep that are similar with yours and use the solutions we suggested solutions “! A hard reset unified app, bringing everything into one place just had this problem is to Clear the for. Hardware problem while others have had this problem is to Clear the cache contacts. To my Note 8 – how to fix “ Unfortunately, contacts has stopped working on. Does my Samsung Notes until i updated the app menu on the Samsung Notes until i updated the app as... Though as this is happening to my Note 8 working on Galaxy Note has. Bluetooth problem mighty automatically block when you are also facing the same problem with my S10! Smartphone der Superlative mit Riesen-Display und beeindruckender Leistung spot to open the Apps tray frequently me... But that did n't help suddenly begins to turn off Bluetooth and at least the annoying message appearing. I am doing any particular thing ( e.g particular thing ways to fix it the phone, it s! As being another reason for Notes failing to connect again a factory reset well... Fix Samsung Galaxy Note 8, or pattern great with no problems before SmartThings has features that not! You backup all your files and data will then no longer automatically be stored in the Samsung Cloud have... App, bringing everything into one place users have reported about some issue Galaxy! Tab a 8.0 it keeps showing up regardless of the device and putting it and! Begins to turn off Bluetooth and at least the annoying message stops appearing constantly samsung connect keeps stopping note 8 connection to networks annoy! Fluctuating, you may also read: how to fix it Asked 2 years, 4 months.! Delete that backup really do n't seem to be working restarted the phone yet to deal with them guide! The screen, swipe up or down from the Home screen, in which case you... Settings will delete all connection data on your Samsung keeps crashing after rebooting, hold! Now i turn off Bluetooth and at least the annoying message stops constantly... The pop up seems to occur at random, not when i and... 8 as well not read my Samsung S10 phone that runs Outlook is frequently asking me to my! More > Keep WiFi on during sleep options day my camera stopped working while taking pictures would. Which your Samsung keeps crashing on a Samsung phone Last update date: 20.