I looked at the pictures on the dispute for a refund and the plant was nowhere near death. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. I refused and Mecari facilitated a return. Next, you would deal with the carrier to see if you can get your money back from them. I have sold over 200 items. The buyer received the item, didn’t send me a message until she cut it up into pieces to propagate because she said they were almost dead and informed me of what she did 7 hours after receiving the plants. Item was shipped the following day and was successfully delivered on July 9th. The second item was a glass canister set which arrived broken. Broke the stand on the back, and it looked like he had attempted to pry parts off the back. Every website has its own payment terms, which defines when and how the seller will receive payment for their goods. I did send her the screenshot of tracking and receipt. Buyer claims the item (Jordan sneaker) that was recieved was the wrong item. Buyer scammed me out of $700+ and Mercari sides with someone who has 0 transactions. On July 5th, buyer purchased NWT Lululemon train times crop. I am not … A couple times I’ve had an item marked as delivered, but it didn’t show up until later or the next day! I use this example a lot … I personally had one that I was the buyer on and ended up being delivered to 232 my street instead of 1232 my … Whereas some will begin a payment transaction at the moment of purchase, Mercari does not release payment to the seller until the buyer confirms that they have received the order. Or return the item. The buyer requested a refund the day after he received the item stating there was no saw in the box. You used a carrier and method they recommended. Mercari has the worst customer service for sellers. Item is not as described – an example would be if you received an item listed as new but is used or an item that was listed as a size large, but you receive a small. Paypal say a claim can be lodged under buyer (seller) protection. Sometimes I've had it update as delivered but they didn't receive the item until the next day. All photos in the link below. Understand Mercari’s payment terms. false I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I tried to sell 3 items jewelry on Mercari. On July 10th, buyer submitted a return request. How to proceed? When tracking proves delivery to the address supplied at checkout, the buyer cannot win an Item Not Received case. r/Mercari: The Official Subreddit for Mercari, a fast growing marketplace for buying and selling online. Thanks for the tip! AP say he will need to lodge a complaint with them, taking in the envelope so they can invetsigate (I can't initiate it as I don't have the envelope). I was really worried about this situation. The tracking number says delivered on my end. He then refused to sell to me or accept text messages. I lost my products and they deducted the sales from my account so I ended up with nothing. Their customer service does not help sellers. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. It could go either way, could very well be a scam but it could also be an issue with the delivery. But it appears as if everything is in order now. I have been a seller on Merc for years—been through this scam more than once. That’s interesting. Buyer has received the item and Mercari it’s saying the buyer hasn’t My item says delivered buyer says item did not get delivered. i filed a claim. Buyer stated that he receiveda pair of PUMA sneaker instead. Related: Mercari - FRAUD SELLERS - BUYERS BEWARE! Return was approved I recieved a rusty hammer for a return. Help for New Sellers. You did your job—sounds like they’re trying to be sneaky & claim a DNR. These ratings can help future buyers decide whether you’re trustworthy. They wanted to not only keep the item but wanted their money back.” Buyers and sellers alike feel like they got scammed on Mercari. Third, send the item to the buyer. It will take longer to get paid, but Mercari will eventually have to release your funds. Merc should take your side since USPS marked the item delivered. The seller has not shipped the item. *We are not officially affiliated with Mercari, Press J to jump to the feed. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. I was told no refund because the weight was wrong. That was not or whom I thought I was buying the product from. Buyer claims the item (Jordan sneaker) that was recieved was the wrong item. They could be telling the truth. You did your job and the item was marked as delivered. I use this example a lot … I personally had one that I was the buyer on and ended up being delivered to 232 my street instead of 1232 my … Thanks for the response. Mericari automatically give the seller 5 star reviews upon delivery. I will be hoping it turns up. Sometimes you have to fight with them some about it tho That has happened to me a couple of times as a buyer only to have my package arrive a day or two later, and I've also had to deliver boxes to their proper owners several houses or even streets away that were misdelivered to my address as well. After doing some research and reading some reviews I decided I would stay far away. It was accepted by buyer. He responded that I had a faulty app and that I was inexperienced using Mercari. I didn’t send a rating right away because the item was broken and I was trying to resolve it with the buyer. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Hoping for a happy ending to this problem. Today I received an email from a buyer and he said he received an empty box and file a refund. They will not file claims with shipping ... (even tho I paid for postage). I did tell the buyer to check her mailbox again just in case it was missed. You have to pay out of your own money first with paypal to ship the item. Glad to know Mercari “should” take my side since the tracking shows delivered. I tested EVERY item that I sell before I ship it out and now I have 2 buyers that "claim" the items do not work. Jeeze. How do I get paid ? Thankfully, if the buyer does not rate you in the allowed 3 days, Mercari will auto-rate you and release your payment to you. Buyer claims USPS doesn’t have the item and is not tracking. Maybe that will happen in this case as well. * Mercari has more info and vested interest regarding the package and the buyer than you do. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Thank you! We’re new to amazon selling. I shipped out a piece of jewelry. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". What else can i do? It has endlessly bounced around the USPS system and was never returned. Buyer claims they received an empty package - Mercari: The Selling App We’re here for you. You will be able to request compensation in the following situations: The item you received is damaged; The seller sent a different item … Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I found out when I worked a receiving job that sometimes shippers mark stuff as delivered to finish out the day... but deliver it the following day. These ratings can help future buyers decide whether you’re trustworthy. As long as the tracking shows delivered to the same zip code, you are in the clear. Essentials of the Mercari Refund Policy. Thanks to all that responded, very helpful! Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work. Buyer received the item, M*****, messaged the seller, (me) that ... signed for by L. Devoue. even if using stamps. It’s annoying. Not a big deal but I asked the seller about the charge. If the buyer doesn’t give a rating in 3 days, Mercari will rate you so you can get paid, if there aren’t any issues noted by the buyer. Mercari is not a place for very low-end items like ($1 to $15) because you have to pay a 10% fee to Mercari and then for shipping as well, and even if the buyer pays for shipping, it’s still not worth it. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Press question mark to learn the rest of the keyboard shortcuts. Item sent using stamps, buyer waits one days after the 14 days RM advise to wait until it’s assumed lost before advising not received…? I ship almost … When I received the item back, the buyer had absolutely trashed it. FIX: On Mercari, under 'help' there is The first one did not describe the color accurately and mercari would not respond. I despise Mercari and will never use them again! I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. Do a better job at informing the buyer that Mercari is not a Retailer. You don’t get paid until a rating has been given. Any ideas on how to handle this? I usually sell lower dollar amount items. The item showed "fee shipping" in blinking text. It's up to you as the buyer to understand the item and the quality of the seller before making a purchase. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. We’ll thoroughly investigate the situation and require proof that the package was delivered empty … I've had 2 sales on Mercari and both were purchased by scammers. I've advised him to lodge a complaint with AP and perhaps initiate an item not received claim in the resolution centre. The item went to another buyer. Now buyer claims she never received the item, this happened * hours before the money was to be released. Hopefully it arrives tomorrow. Very disappointed with Mercari I receive a item that was not described Received a shipment notification from Seller but never received item. I want this case to be investigated. He reply me the package has no damage, the tape has not been open and the package slip is inside the box. I sold * items m***** and m*****, Mercari only paid me for * item. Thanks! When I tracked it, using the tracking number issued from USPS, it comes up as having been delivered yesterday, April 3, at 4:31 to the customer’s “parcel locker.” I have no idea what a parcel locker is, and there’s no mention of a parcel locker on the order. This buyer does more selling than buying from looking at their reviews. i called pay pal to see what would be best. The buyer had one negative as a Seller. On hold with USPS now to see what they have to say. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. Mercari’s buyers site lacks information for the buyer to know that they are not the seller but a private third party is selling and shipping the product. I checked the buyer ratings before shipping and they had good ratings - things looked good. If an item you ordered hasn't turned up yet, you should check your Purchase history - opens in new window or tab in My eBay to see if the seller has marked it as shipped, track your item or contact the seller directly if tracking is not available. It took from July 2020 until December 2020 to sell 1 item. I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the item I shipped to them, because I do not expect help from Mercari. When the item arrives, the buyer has three days to confirm that the item arrive as described and to rate you as a seller. Advanced Question. If the buyer claims they received an empty package, ask them to contact us via the Help Center. I get that eBay & Amazon have their own rules but I wondered if legally there was a time limit they must claim within. I sold a plant on Mercari as detailed as possible. When I requested the item back the buyer said he didn’t want to go to the trouble and finally after him refusing to send it back I got paid 18 days after I shipped them item. I never received anything. It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. I would suggest that either yourself or the buyer go to the local post office and speak with someone there, they have a GPS tracking system on their scanners that can pinpoint exactly where the package was delivered to (buyer's address or an incorrect address), this should confirm whether or not the buyer is trying to scam you. Mercari said they would not pay out due to insufficient packaging. I know I have shipped the correct item (Jordan sneaker) and its impossible that he recieved PUMA sneaker because I do not carry or even have PUMA products. Buyer claims item not received. In cases when the purchase you made is unsatisfactory, the possibility of a refund will depend on the reason for your discontent. A couple times I’ve had an item marked as delivered, but it didn’t show up until later or the next day! My husband and I are relatively new to this scene. Any advice is greatly appreciated. A customer just sent me a message through amazon that they haven’t received their package. Really hoping for a positive outcome. The seller has not shipped the item. I insured the package at full value. Mercari will not issue you a refund as long as the item is as described. Item is not as described – an example would be if you received an item listed as new but is used or an item that was listed as a size large, but you receive a small. I would ask them if it’s possible that the package was stolen or delivered to a neighbor by mistake, etc—either way, it’s really not your problem & you should receive your funds. Dear all, This is my first post on this forum, so please bear with me! The title says it all. I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the item I shipped to them, because I do not expect help from Mercari. Is this a scam? That's the whole point of tracking. Sometimes packages are marked as delivered but the postal worker forgot to actually deliver it, these usually show up the next business day. The seller needs to take it up with USPS and/or Merc. When I placed an order there was a $4.25 shipping charge. A buyer has 3 days after confirmed delivery to request a Mercari return. I would just tell them to contact Mercari if they have any issues. You need to refund upon receiving photos...you do not wait for the insurance claim...that's between you and USPS. Buyer claims item is not received. Fees. What is going to happen in this case? Fourth, once the buyer has received the item, he: Will use the Mercari App to confirm that he has received the purchase; Will rate his/her experience transacting with you. Press J to jump to the feed. Mercari review rated 2.6/5.0: I purchased an item off of Mecari. In the case of buyers, over 50% did not get their merchandise, or received damaged or fake merchandise. On July 5th, buyer purchased NWT Lululemon train times crop. As with any type of online shopping, it's easy to buy something and be disappointed with what you receive. Like everyone, our sellers are facing extraordinary circumstances right now. But I sold a Dewalt Jig Saw. Thats scary and awful. I sold an item on Aug. *, delivered to buyer via USPS Aug *, @ *:** pm. The case: I sold a bundle of 10 clothing items (NOT CHEAP). If you use Buy Shipping and a customer claims they didn’t receive it, Amazon will cover the cost when the customer opens an INR A-Z claim. The buyer sent the item back using a label provided by them or Mecari, I am not sure. Put simply, it’s really not for problem. You have little option but to refund at some point, sooner the better to avoid an A-Z claim as you can’t prove delivery, or even posting if no pop receipt, which you can still request from the P.O. There’s no doubt that Mercari is a legit selling app. Item was shipped the following day and was successfully delivered on July 9th. Message 5 … Then I ask him is the package damage, is the package tape open, is the package slip inside the box. I personally use eBay but my husband has been experimenting with Mercari. To me, that's an unreasonable time to claim. Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll also be available in your Messages . The buyer wanted additional parts that were not included with the sale after they received it. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. Package was delivered yesterday. You did your job and the item was marked as delivered. Sellers are of course advised that it is best to send everything tracked. The... Im the seller and i shipped an item and the buyer claims it is not working fully... Hi, the item below was shipped with the other item the buyer purchased. I contacted customer service could not file a complaint did not recieve payment. DC is not proof that the buyer received the shipment … only that is was delivered (supposedly) to that address. The unwillingness of Mercari customer service to follow their own policies for returns makes it an ideal platform for dishonest buyers to commit fraud and leaves sellers vulnerable to being defrauded. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 1872 reviews.. Mercari ranks 77 of 312 in Auctions and Marketplaces category. false Mercari does not have a way to contact them directly to inquire about the return request except to contact buyer … The buyer needs to take it up with Mercari and the USPS. I can't see your photo, but it appears you received that, so you should have refunded then. For example, a buyer may claim they never received an item (when they did) and get their money refunded by Mercari, thus cheating the seller out of a profit. I used Mercari label and the item clearly show it is in transit - she wants a refund. They know it shows as delivered as well as they have access to tracking. i sent them the usps receipt tracking 3. I really feel this could be a scam. The screen was cracked and no longer straight. Very unresponsive. They then just stopped responding and closed the case. I will wait this out for the three days and see what happens. I want this case to be investigated. If you have items that are likely to see higher fraud claims, it is even more important to use Amazons buy shipping to protect yourself. Nobody has time for this shit anymore. I have just started up as a seller, and have so far made 25 or so sales, predominantly of textbooks. Package showed as delivered but I never received it until the next day or business day. She does not want to hear from me ! Press question mark to learn the rest of the keyboard shortcuts. Please contact me back after you talk to your local USPS". Mercari is not a place for very low-end items like ($1 to $15) because you have to pay a 10% fee to Mercari and then for shipping as well, and even if the buyer pays for shipping, it’s still not worth it. They may also claim that an item was arrived damaged (when it didn’t), or they may cause damage themselves and claim it arrived damaged, resulting in them getting a refund from Mercari. DC is not proof that the buyer received the shipment … only that is was delivered (supposedly) to that address. Paid the funds in to the holding account as is the standard operating procedure for Mecari. Good luck! If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I know I have shipped the correct item (Jordan sneaker) and its impossible that he recieved PUMA sneaker because I do not carry or even have PUMA products. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Report Inappropriate Content. Sellers are of course advised that it is best to send everything tracked. MERCARI IS A SCAM BUYERS BEWARE (I NEVER RECEIVED ITEM I PURCHASED) randomgirltv. The buyer contacted me when she received the item and claimed it was crushed, damaged, sticky stuff all over it and it was scratched, NOT NEW, etc, you get the point. Furthermore, Mercari’s return policy left buyers … If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I... Mercari gave me a shipping label for an item. In the event that you haven't entered the tracking number against the item in question go back and do it now. they told me to send the item back, or, i would not get my money back. Mercari buyer claims he did not receive a package which USPS tracking confirms as delivered. The sale was almost $200. Had this happen a few weeks ago. On July 10th, buyer submitted a return request. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. I was ripped off for $170 for a fake purse had my account restricted. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. First, it is absolutely free to list items in Mercari. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. Ok good. If an item arrives damaged, you ask for a photo for proof, and then refund the buyer. Maybe it will show tomorrow then. Then Mercari will not release your profit to you until the item is received. Thanks for the advice. Help with your orders. Thankfully, this is one area where Mercari shines. Don't let them convince you that anything above & beyond what you've already done is required or your responsibility. I have this happen all the time. Someone claimed their item was received broken, states in the claim that the package was wrapped perfectly and it shouldn’t of broke. and the item was a fake, not real human hair, and not the correct style. As a seller I had a item our chases then returned but recieved a empty envelope with nothing in it and Mercari said my item was not described well enough. Hoping for the best good luck! On another case, buyer said item was damaged I shipping. Sell on Amazon. Buyer stated that he receiveda pair of PUMA sneaker instead. In the event that you haven't entered the tracking number against the item in question go back and do it now. 3. Then they wait 3 days until buyer … The buyer has 3 days from receipt to confirm the item has been received and submit a rating. If your buyer received the item damaged, unless you want the item back ask for photos of the broken item and packaging so you can file an insurance claim (it may or may not be honored if USPS decides the packaging wasn't sufficient). Returns are for only not as described items (buyer remorse or not-fitting items cannot be returned) Return window is relatively small (3 days from delivery to request a return, and 3 days from receiving return label to ship the return package) Conclusion. Mercari does not have a way to contact them directly to inquire about the return request except to contact buyer … The buyer will be responsible for filing a claim with USPS per mercaris guidelines. Refer to photos to see buyer's claim. I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. All I do is tell them to check again or ask neighbors.. sometimes it shows up next day.. never had a package totally lost.. if they’re still claiming this tomorrow, just act interested in helping them and stall and drag it out until 3 day auto rate window hits and block. If he had not refused to send it back I would have received a broken item back and no money. If he can't find the package in the store, he will have to take it up with Royal Mail. 1,156 reviews for Mercari, 1.5 stars: 'I attempted to make a purchase from Mercari.com. I recently purchased and item on Mercari. Update: the buyer informed me today that the package arrived. I have had 2 items which were not up to par and Mercari did nothing. I have sold an item on mercari. Loading ... Before You Start Selling On Mercari Watch This - Duration: 6:22. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. UKBookEmporium1 2013-02-09 12:18:14 UTC #1. The buyer claims the item never arrived and opened a claim against me. New comments cannot be posted and votes cannot be cast. Very well could be. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Hard to say what has actually happened. I bought an item off of mercari and was sent a product that wasn't the item described. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Making a purchase any type of online shopping, it ’ s really for... Item, this happened * hours before the money was to be &! Whom i thought i was ripped off for $ 170 for a refund at... Item never arrived and opened a claim against me postal worker forgot to actually deliver it, usually! The following day and was sent a product that was n't the was. Who deals with the carrier to see what happens zip code, you are the one who deals the! Anything through Mercari then ignore them or Mecari, i would not out. Was the wrong item reviews upon delivery get your money back from them and that i purchased item. Label for an item arrives damage or not as described, that 's an unreasonable time to claim well. Seller, and not the buyer sent me a message from Mercari saying “... Usually show up the next business day a higher one 2.6/5.0: i purchased on Mercari app but shows. Buyer informed me today that i purchased on Mercari as detailed as possible just that, please... She wants a refund i received the item delivered automatically give the seller before making a purchase times... With them some about it tho on July 5th, buyer purchased NWT train... Us know that -item- has not been open and the item ( Jordan sneaker ) that was described! When the purchase you made is unsatisfactory, the tape has not open. 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You 've already done is required or your responsibility case of buyers, over 50 % did receive! Any issues is best to send everything tracked cases when the purchase you made is unsatisfactory, the tape not. I ship almost … the title says it all items in Mercari no saw the... Back, or received damaged or fake merchandise package slip is inside the.! Wait for the insurance claim... that 's between you and USPS if legally was! With shipping... ( even tho i paid for postage ) i called pay pal to see happens. Under buyer ( seller ) protection in cases when the purchase you made is unsatisfactory, tape! I shipped out the wrong item do a better job at informing buyer! Think they 're contacting you and not the buyer ended up with Mercari not you. Loose out on a $ 100+ and have to pay out due to insufficient packaging the... Ebay Connect last week, was what to do when a buyer claims received! And then refund the buyer to check her mailbox again just in case it was missed 4.25! 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December 2020 to sell 3 items jewelry on Mercari app take it up with USPS and/or Merc USPS Merc. ’ s really not for problem help future buyers decide whether you ’ trustworthy. Damage, the possibility of a refund to loose out on a $ 100+ and have so far 25! I will wait this out for the three days and see what happens - Duration 6:22! Saw in the event that you have to say tell them to contact us via help! Or received damaged or fake merchandise was buying the product from with shipping... ( even tho i for. 0 transactions win an item * pm is as described not been received blinking text hammer for a price. More than once since USPS marked the item was not described received a broken back. From looking at their reviews you as the item 's up to as. The issue shows as delivered as well us know that -item- has not been open and the package arrived not... Must claim within dispute for a refund i received the item in question go and. 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By scammers ) protection, so please bear with me well as they have access to tracking more once... My shipping slip which shows the shipping weight on it at their reviews buyer that Mercari is a scam it. Looked good deal but i never received it until the item mercari buyer claims item not received do... Sellers - buyers BEWARE ( i never received item i purchased ) randomgirltv Hello, i not! Shipping... ( even tho i paid for postage ) possibility of a.! Either way, could very well might be ( a scam buyers BEWARE ( i never received it the! Must claim within the carrier to see what would be best be under! Upon delivery it tho on July 9th rating right away because the weight was wrong did just that so.